Installation Warranty

Ugly Floors warrants covered installation workmanship for up to two years from the documented project-completion date. The warranty applies only to verified problems caused directly by improper installation performed by Ugly Floors.

Potentially covered workmanship issues:

• Flooring becoming loose because it was not secured correctly
• Improper plank connections caused by installation
• Installation-related separation
• Installation-related lifting or movement
• Incorrectly installed transitions
• Incorrectly installed reducers
• Incorrectly installed moldings
• Incorrectly installed baseboards
• Incorrectly installed stair components
• Other installation defects verified through inspection

Ugly Floors may choose the appropriate remedy, including:

• Repairing the affected area
• Adjusting the affected area
• Reinstalling the affected area
• Replacing only the portion directly affected by the verified installation defect

The warranty does not automatically require:

• Replacement of the entire floor
• Refund of the entire project
• Replacement of unaffected rooms
• Payment for unrelated improvements
• Payment for customer-selected upgrades

The warranty does not cover damage or problems caused by conditions outside Ugly Floors' installation workmanship, including:

• Flooding
• Plumbing leaks
• Roof leaks
• Appliance leaks
• Air-conditioning leaks
• Water intrusion
• Moisture through concrete slabs
• Moisture through walls or foundations
• Vapor transmission
• Excessive humidity
• Condensation
• Mold
• Mildew
• Hurricanes
• Tropical storms
• Wind-driven rain
• Fire
• Natural disasters
• Acts of nature
• Manufacturer defects
• Defective materials
• Discontinued products
• Customer-supplied materials
• Incorrect customer material quantities

Waterproof or water-resistant flooring does not make the room, building, walls, subfloor, slab, expansion areas or complete installation waterproof.

The two-year workmanship warranty applies only to covered installation work. It does not create a warranty for demolition conditions or property defects revealed during floor removal.

• Pre-existing subfloor damage
• Structural cracks
• Moisture
• Mold
• Rot
• Water intrusion
• Hidden damage beneath old flooring
• Adhesive left by previous installers
• Mortar or residue from previous work
• Conditions exposed during demolition
• Items left in the work area
• Ordinary demolition dust
• Ordinary demolition noise
• Ordinary vibration
• Additional work declined by the customer
• Repairs performed by another contractor
• Conditions outside the approved removal or installation scope

Floor removal does not create a warranty that the slab, subfloor, structure, walls, plumbing, electrical systems, foundation or surrounding property are free from defects.

Customers must promptly report a suspected warranty problem and provide:

• Customer name
• Project address
• Invoice, estimate or contract number
• Project completion date
• Photographs
• Videos
• Description of the problem
• Date the issue was first observed
• Information about leaks, flooding, moisture, repairs or work performed by others

Ugly Floors must receive a reasonable opportunity to inspect the property before another person removes, repairs, alters, covers or replaces the flooring.

No reimbursement or payment is authorized unless Ugly Floors approved it in writing before the expense was incurred. This includes repair costs, replacement costs, hotel expenses, moving expenses, storage expenses, loss-of-use claims, lost income, third-party contractor costs and unapproved material purchases.

Warranty service does not restart or extend the original two-year warranty period. The warranty applies only to the original customer and the original installation address, and is not transferable unless Ugly Floors agrees in writing.